Contact Center Solution Industry In Pakistan

 Pakistan is amongst the few countries that have protentional to become world leader in the Field of IT and telecommunication. 

Currently IT sector is contributing almost 1% of total GDP, which is arguably not very high, but the good news is its  growing very rapidly.

Contegris Solutions varies from basic PBX to  360 contact center solution, that is fully integrated with Whatsapp,Facebook,Instagram, or any other CRM including Zoho,Shopify,WooCommerce or any other custom CRM.


This Admin panel gives an administrator 100 control  to monitor, view, the all activities being performed  by the agents.

The main telecommunication requirement  for any  business includes.

  • Handle customer information 
  •  Maintain customer satisfaction 
  •  Quick response to customers 
  •  Campaigns and promotions

The proposes system satisfies all above mentioned requirement, its  designed well, human effort can be reduced to  minimal level.


There are few companies that's are offering contact center solution including  IT world leaders like Avaya,Cisco,3Cx,but here is new entry in this field from Contegris Pvt Ltd, a Lahore based contact center solution provider which  has managed to attract  country top brands including Zameen.com , University of Lahore(UOL) , University Of Management and Technology(UMT), Cheetay,Finca Micro Finance Bank, Allied Bank of Pakistan, Apna Bank, with total count of almost 100 and  that list is growing rapidly.

Following are the unique features, supported by proposed solution.

  • Configuration from GUI, no need  to be CLI expert.
  • VOIP
  • Click to call
  • Dialer 
  • SMS
  • EMAIL
  • WhatsApp
  • Facebook
  • Instagram
  • CRM
Conclusion
The said solution can be  implemented with less cost and  can be used by anyone.

Comments

Post a Comment

Popular posts from this blog

Contegris Pvt Ltd offers Effortless Omni channel orchestration

Image
  Contegris Pvt Ltd a leading Pakistani Omni channel solution provider has come up with unique solution. The company was setup by Mr.Eithsham Ahmad Khan a technology entrepreneur with considerable experience in this field, it is amongst the fewest companies who have managed to establish their presence in Pakistan and worldwide in  very short span  of time. Omni channel customer engagement solution allows you to take interactions from different channels, like Facebook, Instagram, Twitter, Email and WhatsApp. You can deploy this cost effective solution in order to improve customer experience, as it allows business to connect with customer easily at one window solution. An Omni channel cloud contact center that enable business to achieve next level customer experience, for multiple channels from a single platform. The  company has  two office, Lahore and Karachi, and customers who have put trust on Contegris includes , Zameen.com , Systems Limited ,FWO, Hom...
Read more